If you need help take a look into the Frequently Asked Questions, if you don't find answer to your question send us an email to email@example.com. Because we're busy coding we might take a few days to reply.
Frequently Asked Questions
Click on the questions and the answers will magically appear.
Quit Invoy. Trash the preference file ~/Library/Preferences/com.emptyfactory.Invoy.plist and the support files + DB in ~/Library/Application Support/Invoy/ (You can drag the that Invoy directory to the trash). Restart Invoy and everything will be cleaned up.
Quit Invoy. Rename the current DB (~/Library/Application Support/Invoy/Invoy.db) to another name. Locate the file you want to restore in ~/Library/Application Support/Invoy/Backups/ and copy it to the parent directory (~/Library/Application Support/Invoy/) and finally rename it to Invoy.db. Restart Invoy.
The backup file will have the following format: Invoy_yyyymmdd-hhmmss.db.
Serial Number / Activation
Just write us to firstname.lastname@example.org, we'll look at it manually. We're already working on an automated system to retreive lost serials. It should be available soon.
Aside the rare server downtime, there are two reasons for that: Using a firewall app (i.e. Little Snitch) - turn it off temporarily to unlock Invoy; or Using a badly behaviored web proxy - Try the unlock in a network that doesn't have a proxy or that allows disabling it.
Write us with more details to email@example.com, and we'll be happy to add support for your language in the next version.
Sure: Quit Invoy. Control-click the Invoy app icon in the Finder, choose Get Info > Languages and deselect all languages you don't want leaving Portuguese. Update: Unfortunately this feature was removed from Snow Leopard. This will only work on Tiger and Leopard.
No. Maybe in a future version.